We currently only offer shipping within Spain, but we are working to expand our shipping to more countries.

We are pleased to offer free shipping on all orders, regardless of the amount. Whether you order a single item or multiple products, you will not pay shipping costs.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking the button in the shipping confirmation email.

Our processing time is 1-2 business days. Once your order has shipped, the estimated delivery time is 5-10 business days. We do our best to get your new fashion items to you as quickly as possible.

You can return your items within 30 days of receiving your order. To ensure a smooth return process, we recommend reading our returns policy, which you can find in the footer of our website.

If you wish to request a return, you can simply send us an email. Our team will be happy to assist you and guide you through the return process.

Please contact our customer service as soon as possible, providing your order number and attaching photos of the damaged item. We will, of course, ensure we provide you with a suitable solution.

You can exchange items by returning them according to our return procedure and placing a new order for the desired item. To initiate this process, you can email us at support@mercana.es